.chat-body{flex:1 1;min-width:0;overflow-x:hidden;overflow-y:auto;display:flex;flex-direction:column;padding:20px 22px;background-color:var(--surface-sunken);height:100%;transition:background-color .3s ease;transform-origin:left top;opacity:1;position:relative}.chat-body::-webkit-scrollbar{width:5px}.chat-body::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:var(--radius-sm)}.chat-body-content{display:flex;flex-direction:column;justify-content:flex-end;flex-grow:1}.message{max-width:72%;padding:6px 7px 5px 9px;margin-bottom:8px;font-size:14px;line-height:var(--leading-normal);word-wrap:break-word;overflow-wrap:anywhere;position:relative}.chat-date-sep{align-self:center;margin:12px 0 14px;position:sticky;top:4px;z-index:2;pointer-events:none}.chat-date-sep span{display:inline-block;padding:4px 12px;font-size:var(--text-2xs);font-weight:var(--weight-medium);color:var(--text-body);background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-full);box-shadow:var(--shadow-xs);text-transform:capitalize}.chat-stage-sep{align-self:center;margin:14px 0 12px;max-width:90%;text-align:center;pointer-events:none}.chat-stage-sep span{display:inline-block;padding:4px 14px;font-size:var(--text-2xs);font-weight:var(--weight-medium);letter-spacing:.02em;color:var(--accent);background:var(--accent-tint);border:1px solid var(--accent-tint-border);border-radius:var(--radius-full);box-shadow:var(--shadow-xs);animation:thread-pill-in .18s var(--ease-standard) both}.chat-tool-sep{align-self:center;display:flex;flex-direction:column;align-items:center;gap:6px;margin:6px 0 8px;max-width:92%}.chat-tool-chip{display:inline-flex;align-items:center;gap:5px;padding:3px 12px;font:inherit;font-size:var(--text-2xs);font-weight:var(--weight-medium);color:var(--text-body);background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-full);box-shadow:var(--shadow-xs);cursor:pointer;transition:filter var(--dur-base) var(--ease-standard),box-shadow var(--dur-base) var(--ease-standard);animation:thread-pill-in .18s var(--ease-standard) both}.chat-tool-chip:hover{filter:brightness(.98);box-shadow:var(--shadow-sm)}.chat-tool-chip:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.chat-tool-chip.is-open{box-shadow:var(--shadow-sm)}.chat-tool-chip.is-success{color:var(--status-won);background:var(--status-won-bg);border-color:var(--status-won)}.chat-tool-chip.is-error{color:var(--status-lost);background:var(--status-lost-bg);border-color:var(--status-lost)}.chat-tool-detail{width:min(420px,92vw);max-width:100%;padding:10px 12px;text-align:left;background:var(--surface-raised);border:1px solid var(--border);border-radius:var(--radius-md);box-shadow:var(--shadow-sm);animation:thread-pill-in .18s var(--ease-standard) both}.chat-tool-detail-empty{padding:4px 2px;font-size:var(--text-2xs);color:var(--text-muted)}@keyframes thread-pill-in{0%{opacity:0;transform:translateY(2px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){.chat-stage-sep span,.chat-tool-chip,.chat-tool-detail{animation:none}}.message.message-grouped{margin-top:-4px}.message.human.message-grouped{border-radius:14px 6px 6px 14px}.message.customer.message-grouped,.message.received.message-grouped{border-radius:6px 14px 14px 6px}.message.customer{background-color:var(--chat-in-bg);border:1px solid var(--chat-in-border);align-self:flex-start;border-radius:14px 14px 14px 4px}.message.customer,.message.human{position:relative;box-shadow:var(--shadow-xs)}.message.human{background-color:var(--chat-out-bg);border:1px solid var(--chat-out-border);align-self:flex-end;text-align:left;color:var(--text-ink);border-radius:14px 14px 4px 14px}.message.human:not(.message-grouped):after{content:"";position:absolute;bottom:0;right:-6px;width:0;height:0;border-style:solid;border-width:0 0 11px 9px;border-color:transparent transparent transparent var(--chat-out-bg)}.message.customer:not(.message-grouped):after,.message.received:not(.message-grouped):after{content:"";position:absolute;bottom:0;left:-6px;width:0;height:0;border-style:solid;border-width:0 9px 11px 0;border-color:transparent var(--chat-in-bg) transparent transparent}.message-quote{display:flex;flex-direction:column;gap:1px;margin-bottom:5px;padding:4px 8px;border-radius:6px;background:var(--accent-tint);border-left:3px solid var(--accent);max-width:100%;overflow:hidden}.message-quote-author{font-size:var(--text-2xs);font-weight:var(--weight-semibold);color:var(--accent)}.message-quote-text{font-size:var(--text-2xs);color:var(--text-body);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}.message-reply-btn{position:absolute;top:50%;transform:translateY(-50%);width:26px;height:26px;display:flex;align-items:center;justify-content:center;border:1px solid var(--border);border-radius:var(--radius-full);background:var(--surface-raised);color:var(--text-muted);cursor:pointer;opacity:0;box-shadow:var(--shadow-xs);transition:opacity var(--dur-base) var(--ease-standard),color var(--dur-base) var(--ease-standard);z-index:3}.message:hover .message-reply-btn{opacity:1}.message-reply-btn:hover{color:var(--accent)}.message.human .message-reply-btn{left:-32px}.message.customer .message-reply-btn,.message.generatedAdmin .message-reply-btn,.message.received .message-reply-btn{right:-32px}@media (hover:none){.message-reply-btn{opacity:1}}.msg-tick{color:var(--text-muted);display:inline-flex;align-items:center;flex-shrink:0}.msg-tick-read{color:var(--tick-read)}.msg-tick-pending{opacity:.75}.msg-tick-failed{color:var(--status-lost);font-weight:700;font-size:12px;line-height:1}.message.human .message-content .message-text{color:var(--text-ink)}.message.human .message-content .message-text .message-time-container .message-time{color:var(--text-muted)}.message.human .chat-message-select-type{display:none}.message.received{background-color:var(--chat-in-bg);border:1px solid var(--chat-in-border);border-radius:14px 14px 14px 4px}.message.generatedAdmin,.message.received{align-self:flex-start;position:relative;box-shadow:var(--shadow-xs)}.message.generatedAdmin{background-color:var(--surface-flat);border:1px solid var(--border);border-radius:14px 14px 14px 4px}.message.received .chat-message-select-type{display:none}.message.generatedAdmin .chat-message-type-generatedAdmin{position:absolute;bottom:-10px;left:-32px;transform:translateY(-50%);width:20px;height:20px}.message.generatedAdmin .chat-message-select-type{display:none}.message-text{padding:3px 4px 0 6px;color:var(--text-ink);cursor:pointer;position:relative}.message-time{display:block;font-size:var(--text-2xs);color:var(--text-muted);text-align:right;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.message-media{max-width:100%;max-height:300px;width:auto;height:auto;border-radius:8px;-o-object-fit:cover;object-fit:cover;display:flex;flex-direction:column}.message-media-content{display:flex;position:relative}.video-container{position:relative;width:100%;height:auto}.video-loading-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background-color:rgba(0,0,0,.7);display:flex;align-items:center;justify-content:center;border-radius:8px;z-index:10}.video-loading-spinner{font-size:24px;animation:pulse 1.5s ease-in-out infinite}@keyframes pulse{0%,to{opacity:.6}50%{opacity:1}}.video-error-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background-color:rgba(0,0,0,.8);display:flex;align-items:center;justify-content:center;border-radius:8px;z-index:10}.video-error-message{color:#fff;font-size:11px;text-align:center;padding:8px}.message.received .message-media .message-time{bottom:5px;display:flex;position:absolute;right:7px;color:var(--surface)}.message.human .message-media .message-time-icon{display:flex;bottom:4px;position:absolute;right:8px}.message.human .message-media .message-time{bottom:4px;display:flex;position:absolute;right:24px;color:var(--surface)}.chat-message-background-media{width:100%;height:28px;bottom:0;display:flex;background-image:linear-gradient(0deg,rgba(23,18,14,.5),rgba(23,18,14,0));left:0;position:absolute;border-radius:0 0 8px 8px}.chat-body-nothing{height:100%;display:flex;align-items:center;justify-content:center;color:var(--text-muted);font-size:14px}.message-document{display:flex;flex-direction:column}.message.human .message-content .message-document .document-preview-pdf .document-preview-pdf-content,.message.human .message-document .document-preview{background:var(--accent-tint);border-radius:var(--radius-sm)}.message.received .message-content .message-document .document-preview-pdf .document-preview-pdf-content,.message.received .message-document .document-preview{background:var(--surface-flat);border-radius:var(--radius-sm)}.message-document-download{display:flex;align-items:center;justify-content:center;cursor:pointer;padding:8px;background:var(--surface-ink);border-radius:var(--radius-lg);color:var(--text-on-ink)}.document-preview-pdf{display:flex;flex-direction:column;align-items:center}.document-preview-pdf-content{width:100%;display:flex;flex-direction:row;padding:13px 19px;align-items:center}.document-preview-pdf .document-preview-info{width:100%;padding:0 10px}.document-preview{display:flex;flex-direction:row;gap:10px;padding:13px 19px;align-items:center}.document-preview-info{display:flex;flex-direction:column}.document-preview-title{color:var(--text-accent);font-weight:var(--weight-medium);font-size:14.2px}.document-preview-detail{color:var(--text-muted);font-size:var(--text-2xs)}.message-icon-document{width:26px;height:30px}.message-icon-download{width:30px;height:30px}.chat-body-qr{opacity:.5}.document-preview-pdf-iframe{width:100%;height:100px;border:0 solid;filter:blur(8px)}.message-audio{display:flex;flex-direction:row;align-items:center;gap:11px}.message-audio-avatar{height:55px;display:flex;position:relative}.message-audio-avatar-icon{width:49px;height:49px;border-radius:50%;-o-object-fit:cover;object-fit:cover}.message-audio-icon{position:absolute;bottom:0;left:0;background:#fff;border:1px solid;border-radius:20px}.audio-duration{display:flex;font-size:var(--text-2xs);color:var(--text-muted);padding-left:13px}.message-audio .message-time{text-align:right;position:absolute;bottom:3px;right:5px}.message-audio audio{background:transparent}.button-items{flex-grow:1}.audio-group{display:flex;height:39px;align-items:center;width:100%;gap:0;padding-right:10px}.controls{position:relative;width:36px;height:36px;flex-shrink:0}.controls,.controls>button{display:flex;justify-content:center;align-items:center}.controls>button{position:absolute;border-radius:50%;top:50%;left:50%;transform:translate(-50%,-50%);cursor:pointer;transition:background-color .2s ease;background:none;border:none;padding:0}.controls>button:hover{background-color:var(--surface-flat)}.controls>button i{color:var(--accent);font-size:2.3rem}.audio-slider-timer{display:flex;height:35px;flex-direction:column;justify-content:center;flex:1 1;min-width:165px}.audio-slider{width:100%;height:4px;background:var(--border-strong);border-radius:2px;position:relative}.audio-slider-elapsed{height:5px;background:var(--accent);border-radius:10px;min-width:5px;transition:width .1s linear}.audio-times{display:flex;justify-content:space-between;margin-top:9px}.audio-timer{color:var(--text-muted);line-height:0;font-size:var(--text-2xs);margin:0}.progress{height:100%;background:whiblackte;width:0;transition:width .1s linear}.message-time-container{display:flex;flex-direction:row;gap:3px;justify-content:flex-end;align-items:center}.message.received .message-content .message-audio .message-time-container img,.message.received .message-content .message-document .message-time-container img,.message.received .message-content .message-media .message-time-container img,.message.received .message-content .message-text .message-time-container img{display:none}.message.human .message-content .message-audio .message-time{right:24px}.message.human 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.audio-slider-timer .audio-slider{background:var(--border-strong)}.message.human .message-content .message-audio .audio-container .audio-group .audio-slider-timer .audio-slider .audio-slider-elapsed{height:4px}.message.human .message-content .message-audio .message-time-container img{bottom:3px;position:absolute;right:5px}.message.human .message-content .message-audio .message-time-container{right:0;position:absolute;bottom:0;width:100%}.audio-container{width:100%;border:none;display:flex;flex-direction:column}.message.human .message-content .message-audio{flex-direction:row-reverse}.message.human .message-content .message-audio-avatar .message-audio-icon{left:auto;right:0}.message-audio .message-time{right:16px}.message-delete{padding:3px 4px 0 6px;color:var(--text-muted)}.message-text-delete-container{display:flex;flex-direction:row;gap:7px;align-items:center}.message-text-delete{font-style:italic}.chat-body-content{overflow-anchor:none}.chat-date-sep,.chat-stage-sep,.chat-tool-sep,.message{animation:chat-item-in .22s ease-out backwards}@keyframes chat-item-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){.chat-date-sep,.chat-stage-sep,.chat-tool-sep,.message{animation:none}}